Managed Services
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- May 04, 2010 - Crown Interactive sign exclusivity agreement for leading BSS Platform
Whether it is billing management, orders or calls our management tools are essential for improving the smooth running of your business, giving you control, flexibility and a satisfying experience to your customers. All these services are integrated into an end-to-end Order-to-Cash solution with Convergence On Demand.
Billing
A billing solution that enables flexible billing of convergent content, data and voice services for all market segments is a cornerstone of successful telecommunications business today.
Powered by Infonova we bring you a billing system with Mediation, Rating , Invoicing and Bill Formatting capabilities which is designed to fully support next generation networks and services and is an essential part of a comprehensive order-to-cash solution.
- Pre-integrated and fully fledged convergent solution
- Enabling of complex billing tasks for IP/VoIP/Fixed Line/Mobile and Content services
- Support for Intercarrier and Wholesale Billing
- End-to-end solution for next generation Service Providers
- Telco 1.0 & Telco 2.0 business models
Order Management
An efficient order management process is an essential part of the customer experience. Once a customer has decided to purchase a new service, our Order Management service powered by Infonova, does the rest.
Customers and Sales Representatives can place order for products and features, and retrieve the status of the placed orders through to completion. The order is processed from its initial entry through to the provisioning and activation of services (including devices), activation of billing, and notification to the customer (e.g. Welcome pack).
Service and Resource Provisioning, powered by Infonova, has been deployed across a range of services including next generation networks, Internet services, IPTV, content and applications.
Fully workflow controlled order process performs:
- product decomposition
- conducts pre-order checks like address, credit and fraud-checks
- reports status and service levels
- provides exception handling capabilities
Manage delivery and activation of end-user and enterprise services efficiently:
- Add new users
- Update directory entries
- Enable or activate new services
- Ensure correct sequencing
Calls Management/ Customer Relationship Management
The customer management system builds up the relationships with customers as they order and use services. It provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first purchase and to post-sales.
Key aspects of the customer service relationship lifecycle can be covered. The CRM supports customer creation and management including associated service and billing accounts, hierarchies, contacts, and service-related information such as, SIMs, etc.
Customer self-management allows customers to manage their accounts, view their online invoices and order new products. Account and service details can be displayed and access to personal and broadcast information can be achieved directly. Customer satisfaction is increased with access to information 24 hours a day, 7 days a week.
Ticket Management tools are essential for smooth running allowing:
- Logging of problems
- Allocating them to operators
- Tracking progress
- Enquiries from customers
- Customer support requests· Disputes and complaints