Virtual Service Operator
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+44 (0)845 437 4437
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+234 (0) 1 745 3679
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+1 301 302 3636
Latest News
- May 04, 2010 - Crown Interactive sign exclusivity agreement for leading BSS Platform
Whether it is customer management, billing or handling
the complexities of bundled products and services our Convergence OnDemand service offers numerous advantages to manage an Operator’s entire service portfolio, customer base and business partner relationships.
Key Benefits
- ·White label & Virtual Operator Business Scenarios: Triple/Multi play as well as Telco 1.0 & 2.0 business models
- An opportunity to rebrand services and manage own product catalogue, customer relationship and billing.
- Allows for easy bundling of complex products
- Allows for improved time to market
- An opportunity to offer more services to the existing customer base
- ·Telco eShop
- Increased ARPU
- Improved Efficiency
- Improved Customer Experience
- Increased Retention / Reduced Churn
- Easier and cheaper Customer Acquisition
- Enables easy cross sector collaboration (Convergence)
Product Management
The Product and Services management tool enables you to bundle and have price legacy and next generation services in consolidated catalogues that are tightly-integrated to the billing process. Using a Bill of Materials approach to configure and price products from a catalogue of services and features. Each product is configured with a tariff for usage, and can be further modified with more complex billing rules (e.g. discounts) and business rules to be applied when ordered (e.g. Mandatory 2 year contract, direct debit only).
Product information can be centralised and synchronised across all OSS applications. Users are able to configure complex service and product offerings, e.g. bundles with caps and all types of event charging as well as attributes for supplier and partner revenue allocation. Large portfolios with multiple products can be easily and simultaneously managed by a single product manager.
Customer Management
The CRM builds up the relationships with customers as they order and use services. It provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first purchase and to post-sales. Supporting customer creation and management including associated service and billing accounts, hierarchies, contacts, and service-related information such as, SIMs, etc. Whether it is handling number portability or SIM registration the process is made easy with Commerce On Demand service.
The front and back office BSS is designed to manage your entire service portfolio, customer base and business partner relationships
