Business Analyst
Lagos, Nigeria · Full-Time · Hybrid
About us
Crown Interactive is a Nigerian-headquartered software company delivering world-class digital infrastructure solutions for Africa, by Africans. Founded in the UK in 2005 and restructured in 2012 to focus on Africa. We design and implement sovereign digital platforms for governments and critical sectors. With over two decades of experience executing complex projects, we have become Africa's leading partner in sovereign government digital transformation, combining innovation and strong execution to deliver impactful outcomes. As a software company, we have developed business support systems that facilitate the delivery of our SaaS and Enterprise solutions, thus maximizing our potential value and we're looking for a Business Analyst who shares our passion.
Objectives
Are you passionate about solving business challenges through technology and driving digital transformation? Do you enjoy working with stakeholders to understand business needs, optimize processes, and translate complex requirements into innovative digital solutions? Crown Interactive Limited is seeking a highly motivated Business Analyst to join our growing Product and Digital Transformation team. In this role, you will serve as the bridge between business stakeholders and technical teams, ensuring that business needs are accurately captured, analyzed, and translated into clear functional requirements for software development and implementation. You will work closely with Product Managers, Project Managers, UI/UX Designers, Software Engineers, Quality Assurance Engineers, and clients to deliver high-quality digital solutions that create measurable business value. As a Business Analyst, you will contribute to the successful delivery of digital transformation initiatives across our Public Sector Digitalization, Power Sector, SaaS, and Enterprise business divisions. You will facilitate stakeholder workshops, document business and functional requirements, map business processes, identify opportunities for process improvement, and support Agile product development from ideation through deployment and user acceptance testing. The ideal candidate is analytical, detail-oriented, customer-focused, and passionate about leveraging technology to improve business operations. You should possess strong communication and problem-solving skills, with the ability to manage multiple stakeholders and deliver solutions that align with business objectives, industry best practices, and organizational strategy.
Skills & competencies
- Business Process Mapping (BPMN).
- Requirements Elicitation.
- User Story Writing.
- Agile & Scrum Methodology.
- Product Backlog Management.
- Process Re-engineering.
- Wireframing tools (Figma, Balsamiq, Adobe XD).
- Microsoft Visio.
- Jira.
- Confluence.
- Azure DevOps.
- SQL (basic querying).
- Microsoft Office Suite.
- Data Analysis and Reporting.
Roles & responsibilities
- Engage stakeholders to understand business objectives, operational challenges, and digital transformation needs.
- Conduct discovery workshops, stakeholder interviews, and business process mapping sessions.
- Gather, analyze, validate, and document functional and non-functional requirements.
- Develop Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), User Stories, and Acceptance Criteria.
- Translate complex business requirements into technical specifications for development teams.
- Maintain product backlog items and support backlog refinement sessions.
- Analyze government business processes and recommend opportunities for automation and digitization.
- Support the implementation of digital government initiatives, including Electronic Document Management, Workflow Automation, Government Correspondence Management, Digital Approvals, e-Services, Citizen Self-Service Portals, Digital Identity Integration and Payment Integration.
- Ensure compliance with government policies, data governance, and regulatory requirements.
- Support stakeholder engagement with Ministries, Departments, and Agencies (MDAs).
- Analyze utility business processes across electricity distribution operations.
- Gather requirements for solutions including Revenue Management, Meter Data Management, Billing, Customer Service, Asset Management, Energy Management Systems, Outage Management and Regulatory Reporting.
- Work closely with utility stakeholders to optimize operational efficiency.
- Support the analysis and enhancement of enterprise software solutions including Inventory Management System, Asset Management System, Workflow Management System, Unified Collection Gateway, Enterprise Content Management, Customer Portals, HR & Administrative Systems and Finance & Procurement Solutions.
- Responsibilities include Product requirement gathering, Feature prioritization, User journey analysis, Business process optimization and Solution documentation.
- Analyze existing business processes using BPMN or other modelling techniques.
- Identify process bottlenecks and recommend automation opportunities.
- Design future-state business processes.
- Support business process re-engineering initiatives.
- Work with Product Managers to define product vision and roadmap.
- Prepare detailed user stories with acceptance criteria.
- Participate in sprint planning, backlog grooming, reviews, and retrospectives.
- Clarify requirements throughout the Software Development Life Cycle (SDLC).
- Act as the primary liaison between clients, business users, and technical teams.
- Facilitate workshops and product demonstrations.
- Manage requirement changes throughout the project lifecycle.
- Present business analysis findings to senior management and clients.
- Develop User Acceptance Testing (UAT) plans.
- Prepare test scenarios and business test cases.
- Coordinate UAT with customers.
- Validate delivered functionality against documented requirements.
- Support issue resolution during testing and deployment.
- Prepare and maintain Business Requirement Documents (BRD), Functional Requirement Specifications (FRS), User Stories, Process Flow Diagrams, Business Process Maps, Wireframe Annotations, Data Mapping Documents, Gap Analysis Reports, Use Cases, Product Requirement Documents (PRD), Standard Operating Procedures (SOPs) and User Manuals.
Experience & qualifications
- Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or a related discipline.
- Master's degree is an advantage.
- Professional certifications are desirable and will be an added advantage e.g CBAP, CCBA, PMI-PBA, Scrum Product Owner (PSPO/CSPO), Agile Business Analysis and TOGAF (Advantage).
What you'll get
Ready to join Crown Interactive?
Submit your application through the link below, and forward your CV to recruitment@cicod.com.